Putting Your Family First When You Need It Most


"The passing of my husband was very hard on me.  Bryan and his staff took all the worries I had about the funeral, and left me worry free.  They answered all my questions, worked with me on all the requests that I had and helped me make some hard decisions.  When I was finished with all the choices, I had to pick out, they handled the church services.  They put me in touch with with a lovely lady from Holy Cross Catholic Church to help me plan the mass.  Again they helped me from beginning to end. "  ~ Barbara, Oswego, IL

"They were very helpful and considerate and took care of everything for us, and my mother looked beautiful and peaceful."  ~ Diane, Batavia, IL

"I would recommend this funeral place to everyone because of the sincere help, professionalism.  The Director was kind and easy to follow our needs.  I'm truly blessed to have come across this personnel.  May they exceed in the future because of their helpful hearts ."  ~ Teresa, Montgomery, IL

"Bryan Moss and his staff were great, from prearranging the funerals for both my dad and mom, arranging the wakes and funerals.  They also set up luncheons for our family and friends after the funerals.  Thanks for making this part of my parents passing easier and less stressful."  ~ Blaise, Lanark, IL

"From the first encounter, the two young men were very helpful, and explained everything to the family.  I especially appreciated the help Mike gave us at the memorial service.  He made the arrangements for the military participation which meant a lot to my family and we heard so many compliments on what it meant to the closing of the service."  ~ Shirley, St. Charles, IL

"Bryan's compassion and concern for me - really went out of his way to help make it what I wanted and needed for closure.  When I'm ready - I'll go back there."  ~ Linda, Batavia, IL

"Everything exceeded our expectations.  Keep up the good work and thank you."  ~ Josef, Batavia, IL

"Mr. Moss and staff were incredible.  All members of staff were kind, compassionate, and professional.  Handled everything most efficiently, even things I hadn't thought about - anticipated needs."  ~ Joan, Sugar Grove, IL

"I'm very pleased in how things were handled through our moment of grief.  For my son and husband would of been proud on how everything was handled.  Also, they are together in heaven now.  Thank you for being so thoughtful and caring.  I couldn't of done it without your help."  ~ Arlene, St. Charles, IL

"Moss Family Funeral Home and staff were excellent.  Staff was extremely helpful and understanding upfront with all costs - no surprises at the end.  I would definitely recommend them and use them again." ~ Ethel Manktelow, Geneva, IL

"Moss Funeral Home staff went above and beyond and exceeded our expectations.  Cannot say enough good things about them."  ~ Zaida, Batavia, IL

"This was a first class experience - couldn't have had anything better for my loved one!."  ~ Phyllis, Montgomery, IL

"Everything was beautiful, meaningful, we so appreciated the expertise offered by the funeral director.  He helped with everything we needed, but was never obtrusive during our grieving. Thank you for making a very difficult life transition manageable for our family."  ~ Ardie, Marengo, IL

"I was so happy our family used Moss-Norris Funeral Home in St. Charles, IL.  The staff was kind-hearted, considerate, tolerant, nice and kindly to every visitor.  Many wonderful remarks were made to our friends."  ~ D. Smith, St. Charles, IL

"The pre-arrangement made this sad time much easier for all."  ~ Maureen, Batavia, IL

"The way the Moss-Norris Funeral Home in St. Charles is laid out is perfect for the elderly and conducive for the flow of people coming in and out.  The facility has a very warm feeling to it, that made myself and my family and friends feel more relaxed.  The staff was wonderful."  ~ Denise Rosenbaum, Campton Hills, IL

"We were very satisfied with everything from prearranging to funeral service. Staff was very professional and sympathetic.  Brian was very attentive to our needs, throughout."  ~ Maureen, Batavia, IL

"Bryan and Troy were very compassionate and caring throughout the entire time of my mother's planning and services.  They also helped our family greatly when my son-in-law died in 2010 at age 52.  We would definitely use their services or recommend their services to anyone in need of them.  They were wonderful, patient and caring ."  ~ Virginia, Sycamore, IL

"Having pre-arranged services was most helpful.  Working with the same person throughout was good as he had my thoughts, etc. all for giving excellent service."  ~ Viola, Batavia, IL

"The calm and caring kindness of those involved were most memorable.  They were very reverent to my husband, to me as well."  ~ Marie, Batavia, IL

"Everyone was kind, compassionate, and helpful to our family.  Just as the Norris family was.  Thank you."  ~ Janice, Geneva, IL 

"Our family has used Norris Funeral Home for over 40 years as well as many of our neighbors have.  Now as Moss-Norris, this was my first experience under new management.  I was very very pleased with the entire experience.  I would highly recommend Moss-Norris to anyone."  ~ Larry, St. Charles, IL 

"There was a calm attentive atmosphere that prevailed throughout the entire period of time. " ~ Gilbert Johnson, Elburn, IL

"The Moss Family Funeral Home staff and facility made saying good bye to my mother much easier.  They were accommodating to all.  Thank you."  ~ Jan Menola, Batavia, IL

"Amazing staff, beautiful facilities and we were treated like family by the staff.  They were very accommodating and kind.  One staff member actually found my dad's baseball records from the 1940's that we could never find!  Priceless!  We cannot thank you enough!"  ~ Frank Marino, Batavia, IL

"Troy was so kind and helpful.  We felt like family.  He helped us with every detail without being pushy.  He talked with the pastor of the church and somehow was able to get the service when we needed it.  Thank you Troy, from the bottom of my heart.  I would highly recommend this place!" ~ Linda Hoving, Hampshire, IL

"Bryan had to come out early on Christmas Eve and showed no sign of being concerned that it was a holiday, cold and early." ~ Patty Curtiss, Elgin, IL

"This is our family's third funeral in the last two-plus years, and our whole family is exceptionally pleased with everything that Bryan Moss has done to help us through these difficult events." ~ Thomas Schroeder, Naperville, IL

"The funeral was prepaid 14 years ago so they did not make much money, but they did absolutely anything they could to help the family through this process." ~ Judith Carnegie, Downers Grove, IL

"You made a difficult time easier for us all and it is greatly appreciated.  The casket company just sent a letter saying you folks had a tree planted in a national forest as a memorial for Rich.  What a wonderful idea, and tribute.  Thank you for this thoughtful gesture and kindnesses extended to my family." ~ Pat Nerad, St. Charles, IL

"Moss Family Funeral Home is absolutely the BEST!  We can't say anymore!  The way I was treated - like I was the most important person to them (as well as my father)."  ~ Laurel Makula, Batavia, IL

"I want to take this space to commend Troy and the staff of Moss-Norris for all their assistance during our time of need.  Troy went the "extra mile" to make it possible for our family to honor my mother's final wishes and consider our financial situation.  Thank you!!!" ~ Anthony Centimano, Genoa, IL

"Our service was outstanding, comforting, and very personal.  Attention to detail and cost sensitivity were also handled with the up most professionalism.  Moss is truly the "Best of the Best"" ~ Peg Fink, Bloomington, IL

"The way my Mom looked was unbelievable." ~ Lynda Dennin, North Aurora, IL

"Troy was truly a Godsend in helping me with all the details and arrangements of my husband's viewing, cremation and memorial service.  This is the first funeral I have needed to coordinate and Troy took care of all the little things I didn't even know to ask about.  Truly a gift especially during the first week of a sudden loss.  I am overwhelmed by kindness and professionalism. " ~ Susan McDonell, Geneva, IL

'I wanted to thank you so very much for the warm, caring and very professional manner in which you and your staff helped my family and I in making the final arrangements and carrying out a beautiful ceremony for both my Mom and Dad.  Your calming way with people and your very professional and organized process for doing this made it easier for us, and despite the sadness we were feeling, we felt assured that we were always in good hands with you and your team as we made their final arrangements.  Your funeral home amenities and facilities are first class, and the professionalism demonstrated by you and your staff, along with your sincere respect and sympathy for our family was greatly appreciated.' ~ Jeff Vekony, Geneva, IL

"Everything went perfectly and we could not have asked for a better experience under the circumstances.  The entire staff at Moss was excellent.  They made a difficult time easier to bear." ~ Ron Anderson

"Thank you for your kindness and patience!  Troy was amazing to work with.  Even in our roughest time we were always pleased to speak with your staff.  We couldn't have asked for anything more, every need was met." ~ Annette Ferrell, St. Charles, IL 

"Never been through this before. Troy made a difficult time not so difficult from picking the casket and vault to discussing finances - went very smooth.  Also my father looked very much himself and had numerous comments as to how good he looked.  I would use this home again."  ~ Charles Ludke, St. Charles, IL 

"The facility had a home-like feeling that had a calming effect at a time I was so emotionally drained.  Since my husband's death was sudden Troy had to explain everything to me and present all the options for me to make all the decisions in 24 hours.  Everything was handled once my decisions were made and exceeded my expectations.  They went above and beyond.  Troy was so kind, compassionate and understanding.  I just can't say enough good things about him.  I really liked that everything was on one floor.  Troy is like a friend.  he always made me feel comfortable when I see him.." ~ Eva, St. Charles, IL